Operations Assistant

Job Summary

  • To work within growing operational team to learn and develop
  • To maintain our 100% in- service commitments
  • To provide and update provision of point of sales (POS) material
  • Setting up of machines to brand standard of drink quality
  • Planning and supporting  of  installations
  • Technical support on eP machine portfolio
  • To provide training to ensure both customers and end users are using machines properly
  • Promoting the drinks and equipment to end-users


  • Supporting Operations manager role
  • Setting up of machines
  • Carry out basic refurbishment of machines
  • To audit customers machines/coffee towers and report back on cleanliness and operation
  • To provide addition training to staff including the machine operation, stock ordering and fault reporting
  • To audit the drink quality making sure machines are serving to brand standard
  • To review and replace missing POS
  • To complete visit reports and upload to relevant dropbox folder
  • To attend and support installations
  • Ensure a good first impression of eXpresso plus
  • Try to improve sales by training the customer in a best practice cleaning schedule, which is time appropriate
  • Problem solving customer queries and seeing through to solution
  • Providing data and reports on usage for sales team to supply to customers
  • Ensuring processes and procedures are followed, whilst seeking opportunities for continuous improvement
  • Demonstrate attention to detail
  • Demonstrate ability to work to strict deadlines whilst maintaining a high level of accuracy
  • Seek to improve their own personal performance

Person Specification


  • Excellent interpersonal skills with proven track record of influencing internal and external parties
  • Able to communicate at all levels up to MD level in Retail Businesses
  • Assertive with strong communication, customer service and interpersonal skills both telephone and face to face
  • A positive can-do attitude
  • Good sense of humour
  • Honesty and Integrity, and good team working skills


  • Commercial awareness
  • High level of numeracy and literacy skills, along with excellent attention to detail
  • Systematic approach to problem solving and providing solutions


  • IT literate with strong working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
  • To become knowledgeable with our various telemetry and back office systems 
  • To embrace and understand new technology


  • Ability to prioritise own workload effectively, and take ownership of challenges, working with minimal supervision and using initiative
  • Manage own diary in-line with customer contact strategy commitments.
  • Adaptable and flexible approach to work, with commitment to deliver sales support within tight timescales.
  • Accept travel and overnight stays
  • Organized and diligent
  • Ability to take on board a spectrum of work and deliver within agreed time frames

Required Qualifications

  • Ideally graduate, or graduate calibre
  • 5 GCSEs including English and Maths, minimum Grade C. A levels in Maths and/or English preferable
  • Clean driving license

Company Overview 

eXpresso PLUS is an exciting new retail experience, designed to focus primarily on the  automated retail coffee market. Now trading for just under 4 years we have already had great success to become a £m business.

With established partnerships with leading brands we can now bring a fresh alternative to the high street competing with the major coffee shop retailers. eXpresso PLUS works with brand partners Lavazza – Italy’s favourite coffee, Nescafe – the UK’s No1 coffee, PG Tips, Cadbury, Clipper Teas and Twinning’s Tea to provide versatile, branded retail premium drinks solutions.

You will be joining a business where successful delivery will open up opportunity for growth and promotion.